Question 1

Am I missing a scoop?

Accepted Answer

We strive to be as low waste as possible, so we do not include scoops in our bags.

Question 2

Are the cattle pasture-raised and free from antibiotics or growth hormones?

Accepted Answer

The cattle used for our collagen are raised on a pasture and fed a 100% grass diet. They are not administered growth hormones or antibiotics as part of routine husbandry, which is why we’re proud to tout our grass-fed and finished certification.

We focus on sourcing systems that prioritize animal welfare and clear feeding practices, and we verify finished ingredients through quality and safety testing.

Question 3

But… I hate the taste of stevia

Accepted Answer

If you think stevia tastes bad, you probably haven’t had it the right way.

Others:

- Use way too much

- Use the wrong part of the plant

- Don’t use organic

We:

- We use organic stevia without ANY additives

- We use the right part of the stevia herb

- We process it naturally

- We use a tiny, tiny, tiny bit.

Let us know if you taste the difference!

Question 4

Can I find you in stores?

Accepted Answer

Currently, GoodOnya is available for sale on our website, Amazon, Thrive Market, and an array of independent retailers around the country. Feel free to give your favorite retailer a gentle nudge to stock us – we’re hoping to expand!

Question 5

Can I sell GoodOnya in my retail store / studio / boutique?

Accepted Answer

Of course! Visit our wholesale / B2B page to apply to sell GoodOnya in your store, or you can find us on Faire.

Question 6

Can I skip or change my shipment date?

Accepted Answer

You can! After logging into your account, simply click on Manage Subscriptions to view your active subscriptions. Then click on “Manage This Subscription” under the one you’d like to update, and Reschedule or Skip. From there, you can delay your order or you can change the frequency of your shipments.

Question 7

Can I use the trial more than once?

Accepted Answer

The trial is one per customer or household, for first orders placed at goodonyaorganic.com.

Question 8

Do I have to sign up for a subscription?

Accepted Answer

Nope! We offer subscriptions for folks who love GoodOnya products and want to make them part of their daily routine, but you can always order as needed. Hot tip: subscribers get free shipping and save 15% on singles and 20% on bundles on every subscription order.

Question 9

Do I need to return the product?

Accepted Answer

No. Our products are consumable, so we don't accept returns or exchanges. Keep it or pass it along to someone who'd enjoy it.

Question 10

Do you test your collagen for safety and quality?

Accepted Answer

Yes. Like all dietary supplements and food ingredients, collagen is tested to meet safety and quality standards, including screening for contaminants such as heavy metals. We test finished ingredients to ensure they meet our internal quality requirements.

Question 11

Does Organic Hydration™ contain any added flavorings, dyes or colors?

Accepted Answer

No. Our founder’s philosophy has always been that food should be as close to nature as possible, and even many of those “natural” flavors are, well, far from natural. We don’t believe in using artificial flavorings in any product, and you’ll never find “natural flavors” on our ingredient list.

Question 12

Does it apply to subscriptions?

Accepted Answer

Yes, it covers your first subscription shipment. After that, you can pause, skip or cancel anytime. There's no commitment.

Question 13

Headed to San Diego soon?

Accepted Answer

GoodOnya Organic Hydration™ was originally created in the namesake restaurant located in North San Diego County, which is still owned and operated by Founder Kris Buchanan today. Feel free to visit while in town!

Question 14

How can Collagen fit into my routine?

Accepted Answer

Our collagen peptides can be consumed daily. Add them into coffee, broths, smoothies, or your favorite Organic Hydration electrolytes.

Question 15

How can I contact the GoodOnya team?

Accepted Answer

We’re here to help! Reach out with any questions or feedback to hi@goodonyaorganic.com, and a teammate will be in touch.

Question 16

How can I get free shipping?

Accepted Answer

Easy – you can sign up for a subscription! Subscribers get free shipping, always.

Question 17

How do I access my B2B account?

Accepted Answer

Our B2B accounts are different from our regular customer accounts, so visit our wholesale / B2B page to login.

Question 18

How do I request a refund?

Accepted Answer

Email hi@goodonyaorganic.com with your order number and a quick note on what didn't work for you. Refunds usually process within 10 business days following approval, depending on your financial institution.

Question 19

How do I stay up-to-date with GoodOnya?

Accepted Answer

We’re social butterflies. Keep up with everything in our world by following along on social media (@goodonyaorganic across all channels) or subscribing to our email newsletter.

Question 20

How do I update my shipping and/or billing information?

Accepted Answer

First, make sure you’re logged into your account and then go to your addresses page.

Changes to shipping or billing information can be made by logging into your account on goodonyaorganic.com, or you can always reach out to hi@goodonyaorganic.com to have a teammate assist.

Question 21

How do subscriptions work?

Accepted Answer

To create a subscription, select “Subscribe” under “Frequency” on the product page. You’ll save 15% on singles and 20% on bundles on every subscription order, plus get free shipping. Use the “Deliver every” dropdown to choose how often you’d like your order delivered, then add it to your cart. You can skip, cancel, change your delivery frequency, or swap products anytime through “Manage Subscriptions” in your account by logging in here.

Question 22

How long is Organic Hydration™ good for?

Accepted Answer

All of our products are individually stamped with a “best by” date. We recommend enjoying your Organic Hydration™ before that date for the best experience.

Question 23

How much Organic Hydration™ should I have in a day?

Accepted Answer

At GoodOnya, we prefer a proactive approach to hydration. Our electrolyte drink mix with trace minerals, a good source of magnesium, and great flavor is agreeable for most to consume multiple times a day. That way, it can be a seamless addition to your water-drinking routine. But of course, always check with your doctor if you have any concerns or have experienced sensitivity in the past to magnesium.

Question 24

How should I prep Organic Hydration™?

Accepted Answer

Scoop 1 Tbsp into 12 oz of water, stir, and sip. Feel free to adjust the amount to your needs or flavor preference. Some prefer to blend using a frother or shake it in a water bottle.

We’re big fans of serving Organic Hydration™ over ice or chilled, but to each their own. Some people love it in smoothies, matcha, popsicles, and more.

Question 25

I need help logging into my account to access my subscription.

Accepted Answer

To access your account, click here and enter your account details.

If you forgot your password, you can click on Manage Subscriptions and enter your email address for a one time use access code.

If you are experiencing issues or have any questions, please feel free to reach out to our team at hi@goodonyaorganic.com.

Question 26

I signed up for a monthly subscription. Now what?

Accepted Answer

Welcome to the GoodOnya fam! We’re so glad you’re here. Now, you can kick back and relax knowing your order is in good hands. Our team will send updates on your package, and you’ll be charged automatically each month so hydrating is easy as stir, sip, ahhh.

Question 27

Is Organic Hydration heavy metals tested?

Accepted Answer

Our mix has been tested SAFE for arsenic, lead, mercury and cadmium. It is over 94% below the California Maximum Allowable Dose Level (MADL) for arsenic, over 95% below the MADL for lead and over 98% below the California MADL for cadmium and no detectable read on mercury.

Question 28

Is Organic Hydration third party tested?

Accepted Answer

Our products undergo independent testing to ensure that they adhere to the safety standards set by the FDA. GoodOnya products are aimed to be as safe as possible and are well under these limitations.

Question 29

Is Organic Hydration vegan/plant-based/paleo?

Accepted Answer

Yes. It’s all those things. And organic!

Question 30

Is this keto / diabetic friendly?

Accepted Answer

GoodOnya contains just 1g of sugar from real fruit and 7g carbs. It can be a great option for those looking to reduce sugar consumption without turning to artificial sweeteners like sucralose. But as always, check with your doctor and modify as appropriate.

Question 31

Is this safe for kids?

Accepted Answer

With no dyes or artificial flavors and only 1g of sugar from real fruit, Organic Hydration™ is a great option for kids 2 and up! We recommend starting with 1 tsp and to always check with a pediatrician before incorporating it into their routine.

Question 32

Is this safe for pregnancy and nursing?

Accepted Answer

Organic Hydration™ is Certified Organic, Certified Glyphosate Free, and low in sugar, making it a great option for any trimester. Its light lemonade taste and electrolytes can help those battling morning sickness, and keep you hydrated well into nursing.

Talk to your doctor before using it to make sure it is right for you.

Question 33

What can I expect when incorporating GoodOnya into my daily routine?

Accepted Answer

We crafted Organic Hydration™ with the aim of helping you stay more hydrated by encouraging you to drink more water, while soaking up the benefits of nature’s blend of electrolytes and trace minerals. The feel-good effects could include the benefits of hydration (and a good source of magnesium) such as brightened moods, better sleep, more energy, and a boosted immune system.

Question 34

What does "Try Risk-Free for 30 Days" mean?

Accepted Answer

If your first order isn't for you, email hi@goodonyaorganic.com within 30 days of delivery and we'll refund the product price. There's nothing to send back.

Question 35

What does “Certified 100% grass-fed and finished” mean for your collagen?

Accepted Answer

“Certified 100% grass-fed and finished” means the cattle are raised on a grass-based diet from birth through harvest, without being transitioned to grain or feedlot rations at any stage. This definition describes the animal’s full feeding history, not just part of its life.

This certification covers both raw material sourcing and aspects of the production process, and is conducted by an independent certification body affiliated with the American Grassfed Association. Certification requires documented standards and verification, helping ensure that feeding practices are consistent from birth through harvest.

Certification of 100% grass-fed and finished collagen at this level is uncommon in the category.

Question 36

What if I don’t receive my order?

Accepted Answer

We hate to hear that your package wasn’t delivered. Please reach out to hi@goodonyaorganic.com with your order number as reference and someone from our team can help you out.

Question 37

What if my order arrives damaged or wrong?

Accepted Answer

Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a refund for any order, not just your first.

Question 38

What ingredients are in Organic Hydration™?

Accepted Answer

Organic Hydration™ is USDA Certified Organic. Our ingredients include organic lemon juice powder, organic coconut water powder, organic stevia leaf extract, magnesium (from sea water), ascorbic acid (Vitamin C), and pink Himalayan salt. We source organic whenever possible, and from the earth or the sea when not.

Please note our product contains COCONUT.

Question 39

What is Ascorbic Acid used for?

Accepted Answer

Vitamin C helps preserve our real lemon juice. If we used a different artificial or natural lemon flavoring, which could survive the zombie apocalypse, we wouldn’t need it.

Question 40

What is GoodOnya Organic Hydration™?

Accepted Answer

Organic Hydration™ electrolyte drink mix is a powdered blend of real fruit, electrolytes, and mineral-rich pink Himalayan salt that you mix with water for a refreshing source of daily hydration. Its light lemonade taste, good source of magnesium, and only 1g of sugar make it a must-have addition to your daily hydration routine.

Question 41

What is GoodOnya’s return and refund policy?

Accepted Answer

Our 30-Day Risk-Free Trial

We want you to feel great about trying GoodOnya. If your first order isn't the right fit, email our Customer Experience Team at hi@goodonyaorganic.com within 30 days of delivery. We'll refund the product price to your original payment method.

No returns needed

Our products are consumable, so for hygiene and safety reasons we don't accept returns or exchanges. Please don't send anything back to us or to our sister restaurant. Keep it, or share it with someone who could use a little extra hydration.

How to request a refund

Email hi@goodonyaorganic.com with:

Your order number
A few words on what didn't work for you. Your feedback helps us improve.

Refunds are usually processed within 10 business days of approval.

What's included

The trial covers your first order placed at goodonyaorganic.com, up to one refund per customer or household.
For subscriptions, the trial covers your first shipment. You can pause, skip or cancel future shipments anytime from your account or the link in your order confirmation email.
Shipping costs are not refundable.
Orders from Amazon, retailers or other third-party sellers follow those sellers' policies.

Damaged or incorrect orders

If any order arrives damaged, defective or incorrect, it doesn't need to be your first. Email us within 30 days of delivery with your order number and a photo, and we'll make it right with a replacement or a refund.

We're a small team and we honor every fair request. We may decline requests that fall outside this policy, including repeat refund requests.

Question 42

What is collagen?

Accepted Answer

Collagen is the most abundant protein in the human body. It plays a structural role in skin health, connective tissue, bones, and joints, and is composed of amino acids such as glycine, proline, and hydroxyproline.

As we age, the body’s natural collagen production changes over time. Because of this, many people choose to include collagen peptides in their daily routines as a convenient source of protein and amino acids.

Question 43

What makes GoodOnya Organic Hydration™ different?

Accepted Answer

Our mix uses organic ingredients wherever possible, and all ingredients are derived from nature.

A few things we prioritize:

Using pink Himalayan salt instead of sodium chloride (table salt) for a more mineral-dense source of sodium.
Using coconut water for potassium rather than just potassium chloride.
Limiting electrolyte quantity to focus on quality sources of electrolytes in real fruit.
Magnesium derived from sea water.
Organic lemons instead of lemon flavorings.

Question 44

What makes GoodOnya’s Collagen different from other brands?

Accepted Answer

One ingredient keeps things simple and effective. Our certified grass-fed collagen peptides are derived solely from free-range cattle and meet strict quality and well-being standards. That reflects higher sourcing, partner, and transparency standards from pasture to packet. The result is a neutral-tasting collagen that blends effortlessly into everyday routines.

Question 45

What type of collagen is this, and what part of the animal does it come from?

Accepted Answer

Our collagen provides naturally occurring Type I and Type III collagen. It is sourced from bovine hide.

Type I collagen is the most abundant form in the body and is commonly associated with skin, bones, and connective tissue. Type III collagen is often found alongside Type I and plays a role in the body’s structural framework.

These types are widely used in collagen peptide supplements because they reflect the most prevalent forms of collagen found naturally in the body.

Question 46

What's your source of Vitamin C?

Accepted Answer

Our naturally-fermented Vitamin C is derived from Non-GMO corn and distilled down to the compounds we need. It leaves zero corn left in the finished product. The extraction is through a fermentation process rather than chemical solvents.

Sadly, much of the ascorbic acid on the market is from corn. Ascorbic acid and citric acid in products that are NOT Certified Organic can be from GMO corn. That is one reason it’s so important to buy certified organic products, as there are no GMOs allowed.

Question 47

When will I be charged for my subscription?

Accepted Answer

You’ll be charged automatically based on the delivery frequency you selected. For example, if you choose monthly deliveries and place your first subscription order on the 8th, your recurring orders will be processed on the 8th of each following month.

If your first order or recurring date is changed to fall at the end of the month, your date may shift to the last day of the month (for example, if your subscription falls on the 31st, but there are only 30 days in the month, you’ll be charged on the 30th that month and the 31st on eligible months).

Question 48

When will my order ship?

Accepted Answer

Orders are processed typically within 1-3 business days of receipt. Once processed, orders are shipped and delivered typically via USPS, although there are some scenarios where it may ship via a different carrier.

All orders are shipped from our warehouse in Southern California.

Question 49

Where do you ship to?

Accepted Answer

We ship to the United States and Canada at this point in time, with some potential exceptions.

For international orders (Canada), the customer is responsible for all import, duties and taxes imposed by their respective country. Once tracking shows that the product has arrived at customs, we are no longer responsible for the final arrival to your door. We do not accept returns.

Question 50

Where is your collagen sourced from?

Accepted Answer

Our collagen is sourced from cattle raised in Argentina, a region known for established grass-based cattle systems. Country of origin can influence how feeding practices are documented and verified, particularly when certification is involved.

Sourcing location alone does not determine outcomes. It primarily affects traceability, transparency, and the ability to confirm how cattle were raised.

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