Question 1

Am I missing a scoop?

Accepted Answer

We strive to be as low waste as possible, so we do not include scoops in our bags.

Question 2

But… I hate the taste of stevia

Accepted Answer

If you think stevia tastes bad, you probably haven’t had it the right way.

Others:

- Use way too much

- Use the wrong part of the plant

- Don’t use organic

We:

- We use organic stevia without ANY additives

- We use the right part of the stevia herb

- We process it naturally

- We use a tiny, tiny, tiny bit.

Let us know if you taste the difference!

Question 3

Can I find you in stores?

Accepted Answer

Currently, GoodOnya is available for sale on our website, Amazon, Thrive Market, and an array of independent retailers around the country. Feel free to give your favorite retailer a gentle nudge to stock us – we’re hoping to expand!

Question 4

Can I sell GoodOnya in my retail store / studio / boutique?

Accepted Answer

Of course! Visit our wholesale / B2B page to apply to sell GoodOnya in your store, or you can find us on Faire.

Question 5

Can I skip or change my shipment date?

Accepted Answer

You can! After logging into your account, simply click on Manage Subscriptions to view your active subscriptions. Then click on “Manage This Subscription” under the one you’d like to update, and Reschedule or Skip. From there, you can delay your order or you can change the frequency of your shipments.

Question 6

Do I have to sign up for a subscription?

Accepted Answer

Nope! We offer subscriptions for folks who love Organic Hydration™ and want to make it a daily habit, but you can always order as needed. Hot tip: subscribers get free shipping and 10% off all future recurring orders.

Question 7

Does Organic Hydration™ contain any added flavorings, dyes or colors?

Accepted Answer

No. Our founder’s philosophy has always been that food should be as close to nature as possible, and even many of those “natural” flavors are, well, far from natural. We don’t believe in using artificial flavorings in any product, and you’ll never find “natural flavors” on our ingredient list.

Question 8

Headed to San Diego soon?

Accepted Answer

GoodOnya Organic Hydration™ was originally created in the namesake restaurant located in North San Diego County, which is still owned and operated by Founder Kris Buchanan today. Feel free to visit while in town!

Question 9

How can I contact the GoodOnya team?

Accepted Answer

We’re here to help! Reach out with any questions or feedback to hi@goodonyaorganic.com, and a teammate will be in touch.

Question 10

How can I get free shipping?

Accepted Answer

Easy – you can sign up for a subscription! Subscribers get free shipping, always.

Question 11

How do I access my B2B account?

Accepted Answer

Our B2B accounts are different from our regular customer accounts, so visit our wholesale / B2B page to login.

Question 12

How do I stay up-to-date with GoodOnya?

Accepted Answer

We’re social butterflies. Keep up with everything in our world by following along on social media (@goodonyaorganic across all channels) or subscribing to our email newsletter.

Question 13

How do I update my shipping and/or billing information?

Accepted Answer

First, make sure you’re logged into your account and then go to your addresses page.

Changes to shipping or billing information can be made by logging into your account on goodonyaorganic.com, or you can always reach out to hi@goodonyaorganic.com to have a teammate assist.

Question 14

How do subscriptions work?

Accepted Answer

To create a subscription, select “Subscribe & Save” instead of “One Time Purchase” when adding your Organic Hydration™ to your cart. Subscriptions will renew every month by default, or you can change your frequency before adding to cart. You may skip, cancel, or change the frequency (and even swap products) of your subscription at any time by logging into your account and navigating here.

Question 15

How long is Organic Hydration™ good for?

Accepted Answer

All of our products are individually stamped with a “best by” date. We recommend enjoying your Organic Hydration™ before that date for the best experience.

Question 16

How much Organic Hydration™ should I have in a day?

Accepted Answer

At GoodOnya, we prefer a proactive approach to hydration. Our electrolyte drink mix with trace minerals, a good source of magnesium, and great flavor is agreeable for most to consume multiple times a day. That way, it can be a seamless addition to your water-drinking routine. But of course, always check with your doctor if you have any concerns or have experienced sensitivity in the past to magnesium.

Question 17

How should I prep Organic Hydration™?

Accepted Answer

Scoop 1 Tbsp into 12 oz of water, stir, and sip. Feel free to adjust the amount to your needs or flavor preference. Some prefer to blend using a frother or shake it in a water bottle.

We’re big fans of serving Organic Hydration™ over ice or chilled, but to each their own. Some people love it in smoothies, matcha, popsicles, and more.

Question 18

I need help logging into my account to access my subscription.

Accepted Answer

To access your account, click here and enter your account details.

If you forgot your password, you can click on Manage Subscriptions and enter your email address for a one time use access code.

If you are experiencing issues or have any questions, please feel free to reach out to our team at hi@goodonyaorganic.com.

Question 19

I signed up for a monthly subscription. Now what?

Accepted Answer

Welcome to the hydration fam! We’re so glad you’re here. Now, you can kick back and relax knowing your order is in good hands. Our team will send updates on your package, and you’ll be charged automatically each month so hydrating is easy as stir, sip, ahhh.

Question 20

Is Organic Hydration heavy metals tested?

Accepted Answer

Our mix has been tested SAFE for arsenic, lead, mercury and cadmium. It is over 94% below the California Maximum Allowable Dose Level (MADL) for arsenic, over 95% below the MADL for lead and over 98% below the California MADL for cadmium and no detectable read on mercury.

Question 21

Is Organic Hydration third party tested?

Accepted Answer

Our products undergo independent testing to ensure that they adhere to the safety standards set by the FDA. GoodOnya products are aimed to be as safe as possible and are well under these limitations.

Question 22

Is Organic Hydration vegan/plant-based/paleo?

Accepted Answer

Yes. It’s all those things. And organic!

Question 23

Is this keto / diabetic friendly?

Accepted Answer

GoodOnya contains just 1g of sugar from real fruit and 7g carbs. It can be a great option for those looking to reduce sugar consumption without turning to artificial sweeteners like sucralose. But as always, check with your doctor and modify as appropriate.

Question 24

Is this safe for kids?

Accepted Answer

With no dyes or artificial flavors and only 1g of sugar from real fruit, Organic Hydration™ is a great option for kids 2 and up! We recommend starting with 1 tsp and to always check with a pediatrician before incorporating it into their routine.

Question 25

Is this safe for pregnancy and nursing?

Accepted Answer

Organic Hydration™ is Certified Organic, Certified Glyphosate Free, and low in sugar, making it a great option for any trimester. Its light lemonade taste and electrolytes can help those battling morning sickness, and keep you hydrated well into nursing.

Talk to your doctor before using it to make sure it is right for you.

Question 26

What can I expect when incorporating GoodOnya into my daily routine?

Accepted Answer

We crafted Organic Hydration™ with the aim of helping you stay more hydrated by encouraging you to drink more water, while soaking up the benefits of nature’s blend of electrolytes and trace minerals. The feel-good effects could include the benefits of hydration (and a good source of magnesium) such as brightened moods, better sleep, more energy, and a boosted immune system.

Question 27

What if I don’t receive my order?

Accepted Answer

We hate to hear that your package wasn’t delivered. Please reach out to hi@goodonyaorganic.com with your order number as reference and someone from our team can help you out.

Question 28

What ingredients are in Organic Hydration™?

Accepted Answer

Organic Hydration™ is USDA Certified Organic. Our ingredients include organic lemon juice powder, organic coconut water powder, organic stevia leaf extract, magnesium (from sea water), ascorbic acid (Vitamin C), and pink Himalayan salt. We source organic whenever possible, and from the earth or the sea when not.

Please note our product contains COCONUT.

Question 29

What is Ascorbic Acid used for?

Accepted Answer

Vitamin C helps preserve our real lemon juice. If we used a different artificial or natural lemon flavoring, which could survive the zombie apocalypse, we wouldn’t need it.

Question 30

What is GoodOnya Organic Hydration™?

Accepted Answer

Organic Hydration™ electrolyte drink mix is a powdered blend of real fruit, electrolytes, and mineral-rich pink Himalayan salt that you mix with water for a refreshing source of daily hydration. Its light lemonade taste, good source of magnesium, and only 1g of sugar make it a must-have addition to your daily hydration routine.

Question 31

What is GoodOnya’s return and refund policy?

Accepted Answer

Unfortunately, we don’t accept returns or do any exchanges. If your order was damaged in transit, or you received the wrong item, please reach out to our team at hi@goodonyaorganic.com and a teammate can assist.

Question 32

What makes GoodOnya Organic Hydration™ different?

Accepted Answer

Our mix uses organic ingredients wherever possible, and all ingredients are derived from nature.

A few things we prioritize:

Using pink Himalayan salt instead of sodium chloride (table salt) for a more mineral-dense source of sodium.
Using coconut water for potassium rather than just potassium chloride.
Limiting electrolyte quantity to focus on quality sources of electrolytes in real fruit.
Magnesium derived from sea water.
Organic lemons instead of lemon flavorings.

Question 33

What's your source of Vitamin C?

Accepted Answer

Our naturally-fermented Vitamin C is derived from Non-GMO corn and distilled down to the compounds we need. It leaves zero corn left in the finished product. The extraction is through a fermentation process rather than chemical solvents.

Sadly, much of the ascorbic acid on the market is from corn. Ascorbic acid and citric acid in products that are NOT Certified Organic can be from GMO corn. That is one reason it’s so important to buy certified organic products, as there are no GMOs allowed.

Question 34

When will I be charged for my subscription each month?

Accepted Answer

You’ll be charged each month on the date of your initial purchase. For example, if you place your first subscription order on the 8th of the month, your order will be processed on the 8th of each following month.

If your first order or recurring date is changed to fall at the end of the month, your date may shift to the last day of the month (for example, if your subscription falls on the 31st, but there are only 30 days in the month, you’ll be charged on the 30th that month and the 31st on eligible months).

Question 35

When will my order ship?

Accepted Answer

Orders are processed typically within 1-3 business days of receipt. Once processed, orders are shipped and delivered typically via USPS, although there are some scenarios where it may ship via a different carrier.

All orders are shipped from our warehouse in Southern California.

Question 36

Where did Collagen go?

Accepted Answer

GoodOnya set out to find a collagen product that checked all of our boxes: organic, non-GMO, and produced from 100% grass-fed and grass-finished cows. We were able to track down a small, (in our opinion) pure supply from Australia and New Zealand, but they’re unfortunately not exporting anymore. We sold out of the last of our stock, and we don’t have plans to bring it back unless we find a way to do it right again.

Question 37

Where do you ship to?

Accepted Answer

We ship to the United States and Canada at this point in time, with some potential exceptions.

For international orders (Canada), the customer is responsible for all import, duties and taxes imposed by their respective country. Once tracking shows that the product has arrived at customs, we are no longer responsible for the final arrival to your door. We do not accept returns.

Question 38

Why are our electrolytes "low" compared to other brands?

Accepted Answer

We approach hydration differently than other hydration mixes on the market. We focus less on the numbers listed on the nutritional panel and instead direct all of our attention towards the actual ingredients. We believe in quality over quantity. Organic Hydration™ is designed to help you drink more water. It’s not a quick-fix solution, and it’s not for cases of extreme dehydration or post-marathon replenishment. It’s a delicious incentive to crush your water goals and feel your best.

Our low numbers are agreeable for most to consume multiple times a day. Think of it as a treat: a refreshing lemonade with sugar from real fruit and extra electrolytes on top.

Question 39

Why did your packaging change?

Accepted Answer

We wanted our design to brighten your day as much as our organic ingredients and minerals do. Rest assured, nothing has changed with the product—our recipe and ingredients are exactly the same and simply too good to change.

Question 40

Why do you use stevia?

Accepted Answer

There’s a lot of information out there about stevia – and our take is that it’s widely misunderstood (for good reason).

Some stevia is chemically processed with petro-based solvents, so what started as something natural quickly became chemically altered, GMO-filled, and bitter tasting. Many companies use the wrong part of the plant, mix it with other chemicals, or use way too much stevia in their formulation, which is why it gets a bad rap.

Stevia is a naturally growing herb, and ours is always organic. We chose a stevia that is water processed, steeped like tea, then dried so we’re able to get a hint of sweetness without the negative effects of added sugars. And it tastes incredible when you do it the right way.

No additives involved, and we use just a tiny amount to cut the tartness of the lemon and give you that incredible lemonade flavor.

Question 41

Why does a tablespoon of the mix sometimes weigh more than 8g?

Accepted Answer

Our serving size is based on weight (8g), which is how the FDA requires Nutrition Facts to be listed. Because our mix is made from organic, whole-food powders, the density can vary slightly from batch to batch. This means a tablespoon may sometimes weigh a bit more or less than 8g.

Rest assured, every pouch contains at least the net weight listed on the label (336g) — and we often fill a little extra to ensure you’re getting full value. The number of servings is based on that total weight, not how much fits into a scoop.

Tip: For the most accurate serving, use a kitchen scale and measure 8g per serving.

Question 42

Why is there a food nutrition label instead of supplement facts?

Accepted Answer

Because of Organic Hydration’s™ ingredient makeup, we are considered a food – not a supplement – and adhere to FDA regulations and testing because of it. We obsess over our ingredient selection and sourcing and hold ourselves to the higher standards.

Question 43

Why the 1g of sugar?

Accepted Answer

Organic Hydration has just 1g of sugar – and it’s from real fruit, not added or processed sweeteners.

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